Privacy Policy

1. Who we are

This Privacy Policy explains how Quoravelladininga Hospitality Pty Ltd ("Quoravelladininga", "we", "us" or "our") handles personal information collected through this website and through direct interactions with the restaurant. Our principal business address is 148 Clarence Street, Sydney NSW 2000, Australia. You can contact us about privacy matters at info@quoravelladininga.com.

We aim to handle personal information in accordance with applicable Australian privacy requirements, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply. If the General Data Protection Regulation (GDPR) applies to a particular visitor or processing activity, we also apply the relevant GDPR principles and rights described below.

2. Information we may collect

We may collect information you choose to provide when making a reservation request, asking a question, updating booking details or otherwise communicating with us. This may include your name, email address, phone number, preferred booking date and time, number of guests, dining preferences, accessibility requirements, and the content of any message you send.

We may also receive limited technical information generated by your browser or hosting environment, such as device type, browser type, approximate region, referring page, page request timestamps and security logs. We do not require account creation to browse the public pages of this website.

3. Why we use personal information

We use personal information to respond to enquiries, assess reservation requests, communicate about requested changes, plan table allocations, prepare for guest requirements, maintain service records, secure the website, prevent misuse, meet legal obligations and improve the clarity and operation of our website.

Where GDPR applies, the legal basis may be steps taken at your request before providing restaurant services, performance of arrangements made with you, compliance with legal obligations, our legitimate interests in operating and protecting the restaurant and website, or consent where consent is specifically requested.

4. Reservation and contact information

Information entered into a website form should be limited to what is relevant to the reservation or enquiry. Please avoid including unnecessary confidential information. Reservation details may be made available to relevant front-of-house and kitchen personnel where needed to prepare for your visit.

Submitting a request does not itself guarantee a table. The restaurant may need to confirm availability or ask for additional information before the requested arrangement is accepted.

5. Data minimisation and accuracy

We seek to collect only information reasonably necessary for the stated purpose. If you believe information we hold about you is inaccurate or incomplete, you may ask us to correct it. We may need to verify the request before making a change.

6. Sharing and service providers

We do not sell personal information. We may disclose limited information to service providers that support website hosting, security, reservation administration, communications, professional advice or other operational functions. Those providers are expected to handle information only for the agreed purpose and with appropriate confidentiality and security measures.

We may also disclose information where required by law, to respond to lawful requests from authorities, to establish or defend legal claims, or where disclosure is reasonably necessary to protect the rights, property or safety of the restaurant, our staff, guests or others.

7. Overseas processing

Some service providers may operate or store information outside Australia. Where cross-border processing occurs, we take reasonable steps appropriate to the circumstances to assess the provider and protect the information. If GDPR applies, we use an appropriate transfer mechanism where required.

8. Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business records, to resolve disputes, or to comply with legal and accounting obligations. Retention periods vary according to the nature of the information and the reason it is held. When information is no longer required, we take reasonable steps to delete, anonymise or securely dispose of it.

9. Security

We use reasonable administrative, organisational and technical safeguards designed to protect personal information against accidental loss, unauthorised access, misuse, alteration and inappropriate disclosure. No website or storage method can provide absolute security, so we also limit access according to operational need and review our practices as the website changes.

10. Your Australian privacy rights

Subject to applicable law, you may request access to personal information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may ask for information necessary to verify your identity before processing a request.

If you have a concern about how we have handled your information, contact us first so we can investigate and respond. If the matter is not resolved, you may have the right to raise it with the relevant Australian privacy regulator.

11. Additional rights where GDPR applies

Where GDPR applies to our processing of your information, you may have rights to access, rectification, erasure, restriction of processing, data portability, and objection to certain processing. Where processing is based on consent, you may withdraw that consent at any time without affecting processing that occurred before withdrawal. You may also have the right to lodge a complaint with a competent supervisory authority.

These rights are not absolute and may be subject to legal exceptions. We may retain information where necessary to comply with a legal obligation or to establish, exercise or defend legal claims.

12. Children

This website is directed to a general restaurant audience and is not designed to collect personal information directly from children. Reservation requests for family dining should be submitted by an adult responsible for the booking.

13. Cookies and local browser storage

Information about browser storage and any cookies used by this website is set out in our Cookie Policy. The current public site is designed to operate without third-party advertising trackers.

14. Links and external services

If the website later includes a link to another service, that service will have its own privacy practices. This policy applies to Quoravelladininga and does not automatically govern a separate operator's website or application.

15. Changes to this policy

We may update this Privacy Policy when our website, services, legal obligations or processing practices change. The date at the top of this page shows the most recent revision. Material changes will be reflected in the published version before or when they take effect, as appropriate.

16. Privacy contact

Privacy questions, access requests and correction requests can be directed to:

Quoravelladininga Hospitality Pty Ltd
148 Clarence Street, Sydney NSW 2000, Australia
info@quoravelladininga.com

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17. Legal basis, consent and legitimate interests

Where the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles apply, we handle personal information in accordance with those requirements. Where the GDPR applies to a particular interaction, our processing may rely on steps requested before a booking, performance of a booking-related arrangement, compliance with legal obligations, legitimate interests in operating and securing the restaurant, or consent where consent is the appropriate basis.

When we rely on legitimate interests, those interests may include responding to enquiries, managing reservations, maintaining service records, preventing misuse of the website and improving operational reliability. We consider the effect on individuals and do not use legitimate interests as a basis where the impact on privacy would outweigh the stated operational need.

18. Access, correction and complaints process

You may ask what personal information we hold about you, request correction of inaccurate information or raise a concern about how information has been handled. To help us locate the relevant record, provide enough detail to identify the reservation or enquiry without sending unnecessary information.

We will acknowledge a privacy request within a reasonable period and may need to verify identity before disclosing or changing personal information. If we cannot fulfil a request, we will explain the reason where the law requires us to do so and will identify any further review or complaint options that may be available.

19. Data incidents and response

We maintain reasonable organisational and technical safeguards intended to reduce the risk of unauthorised access, loss, misuse or disclosure. If an incident affecting personal information occurs, we assess the nature of the information involved, the likely consequences, the people potentially affected and the steps available to reduce harm.

Where notification is required under applicable law, we will make the required notifications to affected individuals and relevant authorities. Records of significant incidents may be retained for legal, security and accountability purposes.

20. Automated decision-making and profiling

This website is not designed to make decisions about guests solely through automated processing that produces legal or similarly significant effects. Reservation requests are reviewed as part of the restaurant’s ordinary service process. We do not use the website to build behavioural advertising profiles.